Get Now: https://appsumo.8odi.net/5brePN BasicOps is a project management solution that helps you prioritize tasks and …
Most Popular Posts Today
👉 Download the podcast episode for free! (https://megaphone.link/CSN4724893432)How to Make It Easy for Customers to Find AnswersThe Power of an Easy Search Shep Hyken interviews Joe Jorczak, Head of Industry for Service & Support at Yext, a company that offers an AI-powered Answers Platform that understands natural language that mirrors how customers ask questions with the capability to provide direct answers. They discuss how customers, support teams, and support leaders can utilize the power of search to create a great user experience.Top Takeaways: • Every question starts with a search. Whenever there was a question, people used to go to the library, ask a friend, or call a store. But now, most of these activities have moved online.• In a research with 1500 respondents, Yext found out that "85% of customers say that being able to find information or resolve an issue themselves versus contacting customer support is either very important or fairly important."• Most brands don't make it easy for customers to find answers. This is not on purpose. Many brands are still hamstrung by the old ways of organizing information - they typically have answers hidden four, five, or six clicks deep into a knowledge base or scattered across different departments in the organization. • Customer support teams are under pressure. A lot of them are still measured by metrics like average handle times, the number of resolutions per day, ticket queue, and backlogs. They have the challenge of jumping across multiple knowledge bases to find the information that customers are waiting on. This takes time and is frustrating for support agents.• Support leaders are turning to chatbots and virtual assistants to help meet customer expectations. However, customers may phrase questions in a way that chatbots are not yet designed to answer. This is frustrating for customers.Quotes: "85% of customers say that being able to find information or resolve an issue themselves versus contacting customer support is either very important or fairly important.""Customers are increasingly preferring to be able to find answers on their own instead of waiting on a chat queue or sitting on the phone.""Don't overlook the power of search to create a great user experience."About: Joe Jorczak is the Head of Industry for Service & Support at Yext where he is responsible for defining and executing the strategic direction for the company's service and support offerings. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more: 1. What are the challenges that support teams encounter when finding the answers to their customers' questions?2. Why is customer self-service important?3. Do customers prefer self-service?4. Why is a knowledge base important?5. How do customers prefer to find answers to their questions?
New Appsumo deals are here along with the Usetiful review and full walkthrough. This tool was just what you needed, well if you are an entrepreneur, small business, or even midsized business looking to save your tech support team from sleepless nights of onboarding new clients.*****Try the tool Usetiful out here*****https://appsumo.8odi.net/qnknqO*************NEW E-BOOK to 5x SALES CourseIf you would like to get my new email marketing on how to turn a "Free e-book to 5x Your Revenue" course then as a viewer of my channel you can pick your own price for it by going here. https://b.link/ms3nfsIf you want to join my VIP Club launching soon that will have a digital marketing for beginners course then you can join that by clicking here*********JOIN VIPhttps://b.link/digitalvipIf you are interested in other groups I partner with then go here*******OTHER GROUPS I BELONG TOhttps://b.link/nftf82https://b.link/c2h32cDISCLAIMER:Links included in this description might be affiliate links. If you purchase a product or service with the links, I may receive a (small) commission. THE GOOD NEWS ABOUT MY CHANNEL.****There is no additional charge to you! but it helps offset the cost of delivering more digital media content.
Most Popular This Week
Presenting you Pagelayer a WordPress Website builder, whether you're a beginner or a professional it's built for delivering the best designing experience and fast performance that you will fall in love with.Now making your imagined website designs is as simple as just a few drag and drop made possible only with Pagelayer. A next-generation page builder with so many features and functionality and as easy as a piece of cake without having required to code. Turn your website into an eCommerce machine with innovative tools and widgets to create an online shopping experience: product catalogs, product pages, or shopping carts.Pagelayer builder is a real-time builder so whenever you make changes on your page it gets updated instantly on your page. It helps you design your page quickly by saving your time.Pagelayer – Experience the Simplest way of designingGet Pagelayer : https://pagelayer.com/