Customer Relationship Management (CRM) | Definition, Importance, Advantages, Disadvantages & Types [Video]

Marketing Platforms and CRM

Post author By Curator
Post date June 30, 2023

Customer Relationship Management (CRM) | Definition, Importance, Advantages, Disadvantages & Types

Customer Relationship Management refers to the strategies, practices, and technologies used by businesses to manage and analyze interactions with current and potential customers throughout the customer lifecycle.

0:22 What is Customer Relationship Management?
0:39 Importance and Advantages of Customer Relationship Management.
1:58 Disadvantages of Customer Relationship Management.
2:58 Types of Customer Relationship Management Systems.

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