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Digital CS Best Practices with Chad Horenfeldt | Episode 2 – The Digital Customer Success Podcast [Video]

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Landing Pages and Conversion to Sale

Digital CS Best Practices with Chad Horenfeldt | Episode 2 – The Digital Customer Success Podcast

Not only does Chad Horenfeldt have an incredible background in CS, published his own podcast (along with other great content) and is involved in various CS organizations…but he’s working on a new book as well! I was excited to chat with Chad about his own Success and Failures (hint hint) in establishing and running Digital CS programs.

Chad’s LinkedIn: https://www.linkedin.com/in/chadhorenfeldt/

Resources Mentioned in this Episode:

Book:
The Seven Pillars of Customer Success by Wayne McCulloch: https://amzn.to/3XddAlW

Tool:
Chili Piper – scheduling for lead conversion
https://chilipiper.com

Podcasts:
Unchurned: https://update.ai/blog/category/unchurned-podcast/
GGR: https://podcast.gaingrowretain.com/
Success League Radio: https://www.thesuccessleague.io/podcasts

Shoutouts to Digital CS Pioneers:
Dan Ennis @ Monday.com
Lane Hart @ Heap
Catalyst software for their open publications of CS best practices

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For more information about the show or to get in touch, visit https://DigitalCustomerSuccess.com.

This show runs exclusively on caffeine – and lots of it. If you like what we’re, consider supporting our habit by buying us a cup of coffee. https://www.buymeacoffee.com/dashboard

Thank you for all of your support!

The Digital Customer Success Podcast is hosted by Alex Turkovic

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