Natalie Peled David was a GTM leader for PX, a Series A start-up in the MarTech space, and she now advises early-stage companies on their go-to-market approaches. While leading Sales and Customer Success in her last position, she learned how customer success is at the intersection of everything that goes on in an organization and the impact CS has on revenue. Listen to hear Natalie’s insights about customer success strategy, the GTM motion, and how to have a smooth handoff between Sales and Customer Success.
1:10 – Effective Customer Success Strategy and GTM Motion
5:40 – Finding Your Ideal Customer Segment
9:38 – How to Scale Customer Success
13:30 – Becoming a Process-Oriented Salesperson
17:22 – The Importance of Deal Momentum
19:22 – Solving Revenue Operations Challenges Pays Dividends
22:00 – Friction Points in Sales
25:01 – What is Salesperson Ramp-Up Time?
28:50 – A Smooth Handoff From Sales to Customer Success
About the podcast
The RevAmp podcast derives from two words: Revenue + Amplification. This series has been produced specifically to give a voice to the sales and revenue operations professionals who have invaluable experiences to share. We have seen the scope for this role, as well as the recognition, expectations, and tools have rapidly changed over the last couple of years. The reality is that there are not enough high-quality resources for fellow professionals to use as a benchmark or learning curve. DealHub knows how important it is to be well resourced so we have put together this RevAmp podcast for your benefit.
Watch more revenue and sales operations podcasts at https://dealhub.io/resource-center/podcasts/
#CustomerSuccess #GTM #RevOps