Go with the Flow: Behind the Scenes with Salesforce Solution Engineers [Video]

Michael: I’ve been with Salesforce for just over seven years and I lead the Retail Enterprise team. We are focused on aligning our products and solutions to our customers’ business challenges. The way I like to talk about it is: if you’re at a car dealership and someone is selling you a car, we’re the ones that know how the car works, all the features of the car that are useful to you, and we can customize the car to align it to your needs. With Solution Engineering, you can’t teach it like you can teach math. Solution engineering is art and science: the art of building trusted relationships, and the science of figuring out the perfect solution.

Ning:I’ve been a Solution Engineer at Salesforce for two years, and in my role, I give customer demos for the core platform products, including Sales Cloud, Service Cloud, and Experience Cloud. I show …