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Inside Shopify UX S2 EP09 | How to be successful at Shopify UX [Video]


Inside Shopify UX S2 EP09 | How to be successful at Shopify UX

Host and UX director Lola Oyelayo-Pearson speaks with our VP of UX Cynthia Savard Saucier about the skills and mindset that are necessary to be successful at Shopify UX. We cover broadening your T, designing the recruitment process, and leading with trust.

00:00 – Intros
02:00 – I thought I’d missed the party
05:30 – Navigating Shopify’s cultivated chaos
06:41 – Process only makes sense when it makes a problem 10 times easier to solve
12:00 – We hire for broad Ts rather than specialities
14:03 – Why Shopify is a UX organization (not design)
15:37 – Teams work together by overlapping skills across disciplines
17:53 – Shopify’s broad ownership evolution
20:49 – The recruitment process
22:33 – Designing for an ecosystem
32:33 – Breaking the double-diamond design process
39:39 – UX advocacy for better product outcomes
42:08 – Kiss, marry, kill: UX tools edition
48:55 – The next 7 years of UX at Shopify
52:37 – Fortune teller questions

Full transcript:

Shopify is building the future of commerce, but who are the people building it? The Inside Shopify UX podcast introduces some of the leaders and crafters on our UX team and asks them to explain the big commerce problem their team is trying to solve, and gives the real talk on some of the industry’s challenges and questions.

Listen to learn more about the complex UX challenges our team is solving and how we’re making it easier for entrepreneurs to thrive.

Join us:

Produced by Jen Shaw, UX Communications and Marketing
Assisted by Isabelle Hamel Carassi, Merchant Services Coordinator
Edited by Michael Busse, Technical Production Operator
Artwork by Senior Illustrator Alisha Giroux, Senior Culture Designer Dani Chavez Ackermann, Senior Marketing UX Designer Marina Verdu, and Broadcast Motion Graphics Artist Trevor Silvani
With music by Senior UX Manager Matt Griffin (

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