Equip yourself with the knowledge and expertise needed to deliver an exceptional self-service experience, all while driving customer loyalty and boosting your brand’s reputation.
By adopting these seven best practices, you’ll not only transform your customer self-service capabilities but also foster stronger customer relationships and drive business growth.
For the full article, checkout – https://www.gorgias.com/blog/customer-self-service#toc-7-best-practices-for-excellent-customer-self-service
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00:00 – Intro
00:30 – What is customer self-service
01:49 – One click resolutions
02:30 – Offer a mix of self-service options
03:03 – Provide useful content
03:35 – Improve and update content
04:19 – Optimize self-service for mobile
04:42 – Use automated chatbots
Gorgias is an ecommerce customer service platform that powers exceptional customer experiences for 12,000+ merchants on Shopify, BigCommerce, and Magento. The platform unifies customer service questions from various channels, empowering support teams to scale personalization, automate repetitive tasks, and drive revenue (over $1 billion in 2021).
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