Only 1 In 10 Employees Use AI Skills At Work. Bosses Want To Change That. [Video]

In a Salesforce survey of 11,000 global workers, few said their day-to-day role currently involves artificial intelligence. But with the rise of technologies like ChatGPT and a focus on boosting workers’ skills, that’s shifting quickly....getty

When Minneapolis-based Tony Nguyen lost his job as a manager at a sandwich shop during the pandemic, he decided his next move was to jump into tech. After spending his first five years after college in the restaurant industry, Nguyen wanted to learn new skills like process automation and data analysis.

To help, Nguyen turned to Trailhead, Salesforce’s training and workforce development platform, where he earned certifications, completed programs and eventually landed a job as an administrator managing data and analytics for Salesforce products.

“Growing up I loved playing video games and with computers—it’s always been a passion,” Nguyen says. The next skill Nguyen wants to learn? Generative AI.

In a global survey of 11,000 …