Oracle Advertising and CX Virtual Summit: Deliver Service That Meets the Moment [Video]

Learn more: https://www.oracle.com/cx/service/digital-customer-service/
Learn how you can transform your service organization to make every customer interaction matter—across digital, self-service, and assisted channels. Meet the service needs of customers throughout the lifecycle with connected data sets.

Contact us: https://www.oracle.com/cx/contact-us/
Customer Experience (CX) – https://www.oracle.com/cx/
Oracle Advertising and CX Events – https://www.oracle.com/cx/events/
Advertising – https://www.oracle.com/cx/advertising/
Marketing – https://www.oracle.com/cx/marketing/
Sales – https://www.oracle.com/cx/sales/
Service – https://www.oracle.com/cx/service/
What is CRM? – https://www.oracle.com/cx/what-is-crm/
What is Customer Service? – https://www.oracle.com/cx/service/what-is-customer-service/
What is Marketing Automation? – https://www.oracle.com/cx/marketing/automation/what-is-marketing-automation/
Subscribe to Oracle’s YouTube channel – https://social.ora.cl/6004yGDBE

00:00 Introduction
1:05 Enable service as a driver of brand experience through innovation
20:10 How to reinvent customer service to be digital first
20:03 How to use data and automation to deliver outstanding service
37:07 Service leaders that are driving change and business results
37:49 Razer: Delivering superior customer service
40:47 Turning Point: Accelerating digital first service in a global pandemic
49:57 Five Pillars of a Market-Leading Culture Discussion
57:49 Annette’s wrap up