Residents question process, company that manages packages [Video]

ATLANTA — As online shopping grows increasingly popular, we’re all dealing with packages woes, and with an influx of packages, it’s easy to understand how dozens of Atlanta apartment complexes have turned to a third-party company to make the process better. But one resident believes that solution is actually making the situation worse.

“I have an online clothing store, so I’m sending a lot of packages,” Alexis Valentine said. “I’m receiving a lot of stuff.”

But those expectations have fallen short, she said, since moving to her current apartment complex more than a year ago. Instead of being able to pick up and drop off packages like she’s previously done, she points to unreliable deliveries or missing and damaged packages.

“I have had a lot of packages …