Salesforce Business Analyst Handbook [Video]

In this episode, I sit down with the author of the Salesforce Business Analyst Handbook Srini Munagavalasa.
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Srini Munagavalasa has more than 20 years of global IT experience in Salesforce CRM and PRM, SAP CRM, and HR. He has a passion for learning about new and emerging technologies and products and prototyping and implementing solutions resulting in customer satisfaction and business benefits. He has authored 10+ CRM, HR, and project management articles with Wellesley Information Services (WIS). He has also presented papers at Salesforce Dreamforce and SAP Sapphire/ASUG. He is currently working as a VP at Salesforce COE at MUFG Americas. He has a bachelor’s degree in metallurgical engineering and holds a post-graduate diploma in operations management. He has worked with renowned companies such as CA Tech, IBM, The Walt Disney Company, and PwC.
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TOPICS COVERED:
00:30 – Why Srini wrote this book
01:36 – How Srini put the book together
05:45 – Who is this book for?
08:57 – Tips for collecting requirements
15:35 – How Srini’s experience led to confidence
17:18 – Engage with other Business Lines
19:00 – User Acceptance Testing (UAT)
26:09 – How to get people involved
29:35 – Recommended Tools for Business Analysts
31:42 – Staying up-to-date with technology
36:15 – Where you can find Srini’s book
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