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Marketing Platforms and CRM

Salesforce Digital Experience – Improving Talks Series [Video]

Salesforce Digital Experience – Improving Talks Series

Are you curious as to how Salesforce(SF) can be used other than a Sales customer relationship management (CRM) tool? SF provides CRM software and applications for not only for sales but also customer service, marketing automation, analytics, and application development. Specifically for Customer Service where SF allows the creation of a Portal or Digital Experience Site allowing external access to SF Resources. Join Marcus Vandenbent as he demo’s a fully functioning SF Digital Experience site with not just the ability to log or view a clients cases but also have the ability to use AI to retrieve recommended Wiki articles based on the content of a case or a search.
About Marcus –
Marcus Vandenbent is a consultant for Improving Atlanta (IA) for close to five years and specializes in explaining the needs of a business in how it relates to relevant technologies, specifically the Microsoft Office 365 platform. Marcus has over 25 years of experience in Information Technology, implementing everything from the architecture of both small and large data centers, to providing IT related training, to designing enterprise disaster recovery solutions, to creating small simple content management sites, to administering internal business management systems, and to implementing large scale/high volume cloud based sites.
Prior to joining IA, Marcus was a Sr. SharePoint Architect for ATT where he focused on architecture, supporting and maintaining a hosted SharePoint enterprise environment. Marcus has experience with many types of businesses including Healthcare, Staffing, Credit Providers, Telecom, Marketing, and Facilities Management.

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Categories
Marketing Platforms and CRM

Sales Reporting with HubSpot|Data Visualization|Customer Relationship Management (CRM)|Courseraquiz| [Video]

#SalesReportingwithHubSpot #CustomerRelationshipManagement(CRM|#DataVisualization (DataViz)CourseraquizIn this course, you will use your business data and identify key metrics in order to report on sales with HubSpot’s dashboards. First, you will learn how to operate a data-driven business and how to audit, clean, and organize your data within HubSpot’s CRM. You will then learn to identify the key metrics used to analyze your data on sales and customer service success, within the stages of the Inbound Methodology. This will cover types of testing, using the Sales Hub tools, and reporting in each stage of the methodology. Next, you will walk through the steps to create a Sales Reporting with HubSpot,Customer Relationship Management (CRM,Data Visualization (DataViz),Data Management,Sales,Data Analysis,coursera quiz answers,coursera review,sales report analysis,sales report example,sales report,sales dashboard,sales dashboard in power bi,hubspot,hubspot academy