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Marketing Platforms and CRM

The Customer Success Manager (CSM) Program | Microsoft Dynamics 365 [Video]

Read more: http://msft.it/6051bTkVzIn this video we introduce the Customer Success Manager (CSM) program for Microsoft Dynamics 365 and Microsoft Power Platform customers. With our CSM program, we support you in the phases of deployment, use and expansion with your Microsoft Dynamics 365 solution, so that you realize your desired business benefits. Learn how you can unleash the full potential of Microsoft Dynamics 365 solutions with personalized advice from an expert from our CSM team. Click here for more information about our CSM program: http://msft.it/6051bTkVz http://msft.it/6052bTkVM

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Marketing Platforms and CRM

Best CRM Software 2022 [Video]

Best CRM Software 2022Check the documented article here: https://www.bozy.com/best-crm-software-2022/No matter what business you’re in, it’s crucial to have a CRM system in place. This CRM (customer relationship management) software will help you keep track of your customers, their contact information, what products or services they’ve purchased from you, and more. In this video, we’ll take a look at the best CRM software for businesses in 2022. We’ll discuss the features of each CRM system and help you decide which one is right for your business. 0:00 Introduction0:45 Salesforce2:10 Zoho CRM3:33 HubSpot CRM4:30 Freshsales5:41 PipeDrive6:54 Zendesk SellThese are just some of the great CRM software options available on the market today. So, whether you’re looking for a new CRM system or just want to learn more about the options out there, keep watching.Did your favorite CRM software make our list? Let us know in the comments below.And be sure to subscribe to our channel for more great business tips and tech news.DISCLAIMER: All the visual content belongs to their respective owners. If you feel that we have violated your copyright, please contact us and we will take action on it within 24-48 hours.#CRM #CRMSoftware #CustomerRelationshipManagement

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Website Builders and Tools

Build Your Chatbot with Support Board [Video]

Support Board automates your customer support with AI-powered bots and a chat system optimized for conversational marketing. Learn more at: https://social.appsumo.com/support-boardUpgrade your customer support with chatbots powered by AIYour customer support tickets are literally piling up faster than you can open them. (“If only I had a clone…and my clone had a clone.”)Helping customers with their issues can be frustrating when you’re fielding the same questions every day, instead of tackling more serious concerns.You need a tool that automates your online customer service across popular channels, letting your live agents resolve bigger tickets.Meet Support Board.

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Website Builders and Tools

How to Make It Easy for Customers to Find Answers | Amazing Business Radio Podcast [Video]

👉 Download the podcast episode for free! (https://megaphone.link/CSN4724893432)How to Make It Easy for Customers to Find AnswersThe Power of an Easy Search Shep Hyken interviews Joe Jorczak, Head of Industry for Service & Support at Yext, a company that offers an AI-powered Answers Platform that understands natural language that mirrors how customers ask questions with the capability to provide direct answers. They discuss how customers, support teams, and support leaders can utilize the power of search to create a great user experience.Top Takeaways:  • Every question starts with a search. Whenever there was a question, people used to go to the library, ask a friend, or call a store. But now, most of these activities have moved online.• In a research with 1500 respondents, Yext found out that “85% of customers say that being able to find information or resolve an issue themselves versus contacting customer support is either very important or fairly important.”• Most brands don’t make it easy for customers to find answers. This is not on purpose. Many brands are still hamstrung by the old ways of organizing information – they typically have answers hidden four, five, or six clicks deep into a knowledge base or scattered across different departments in the organization. • Customer support teams are under pressure. A lot of them are still measured by metrics like average handle times, the number of resolutions per day, ticket queue, and backlogs. They have the challenge of jumping across multiple knowledge bases to find the information that customers are waiting on. This takes time and is frustrating for support agents.• Support leaders are turning to chatbots and virtual assistants to help meet customer expectations. However, customers may phrase questions in a way that chatbots are not yet designed to answer. This is frustrating for customers.Quotes:  “85% of customers say that being able to find information or resolve an issue themselves versus contacting customer support is either very important or fairly important.””Customers are increasingly preferring to be able to find answers on their own instead of waiting on a chat queue or sitting on the phone.””Don’t overlook the power of search to create a great user experience.”About:  Joe Jorczak is the Head of Industry for Service & Support at Yext where he is responsible for defining and executing the strategic direction for the company’s service and support offerings. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.    This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:  1. What are the challenges that support teams encounter when finding the answers to their customers’ questions?2. Why is customer self-service important?3. Do customers prefer self-service?4. Why is a knowledge base important?5. How do customers prefer to find answers to their questions?

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Digital Marketing for Professionals

How To Quickly Scale Your Community With ActiveCampaign Email Marketing and Automation [Video]

In 12 months I scaled my Community Newsletter from 200 to 5,000 subscribers on ActiveCampaign. Their easy-to-use platform gives you the email marketing, marketing automation, and CRM tools you need to create incredible customer experiences. “Don’t just email: Drive growth with customer experience automation.”Start your 14-Day Risk-Free Trial when you use my referral link: https://www.activecampaign.com/?_r=4DX6324U Timestamps00:00 About Customer Relationship Management (CRM)01:00 How to Segment Your Audience03:10 Mapping Your Customer Journey10:10 Split Testing to Increase Your Conversion Rates12:25 The Secret Sauce: How to Automatically Scale Your Subscribers15:00 The Ascension Plan18:00 How to Automate a Great Newsletter Experience21:50 Hire an ActiveCampaign Support Expert27:30 ActiveCampaign Customer Success//DISCLAIMERThis video is for informational purposes only. Nothing contained in this video should be construed as investment advice. This video description may contain affiliate links, which means that if you click on one of the product links, I’ll receive a small affiliate commission at no cost to you. These affiliates help support the channel and allow guests and I to make these free video tutorials. Thank you for your support!