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Marketing Platforms and CRM

Oracle Advertising and CX Virtual Summit: Deliver Service That Meets the Moment [Video]

Learn more: https://www.oracle.com/cx/service/digital-customer-service/Learn how you can transform your service organization to make every customer interaction matter—across digital, self-service, and assisted channels. Meet the service needs of customers throughout the lifecycle with connected data sets.Contact us: https://www.oracle.com/cx/contact-us/Customer Experience (CX) – https://www.oracle.com/cx/Oracle Advertising and CX Events – https://www.oracle.com/cx/events/Advertising – https://www.oracle.com/cx/advertising/Marketing – https://www.oracle.com/cx/marketing/Sales – https://www.oracle.com/cx/sales/Service – https://www.oracle.com/cx/service/What is CRM? – https://www.oracle.com/cx/what-is-crm/What is Customer Service? – https://www.oracle.com/cx/service/what-is-customer-service/What is Marketing Automation? – https://www.oracle.com/cx/marketing/automation/what-is-marketing-automation/Subscribe to Oracle’s YouTube channel – https://social.ora.cl/6004yGDBE00:00 Introduction1:05 Enable service as a driver of brand experience through innovation20:10 How to reinvent customer service to be digital first20:03 How to use data and automation to deliver outstanding service37:07 Service leaders that are driving change and business results37:49 Razer: Delivering superior customer service40:47 Turning Point: Accelerating digital first service in a global pandemic49:57 Five Pillars of a Market-Leading Culture Discussion57:49 Annette’s wrap up

Categories
Marketing Platforms and CRM

What’s the Oracle Advertising and Customer Experience vision for CX? [Video]

Find out more: https://oracle.com/cx/ Looking to make every customer interaction matter? Listen as Rob Tarkoff, EVP and General Manager shares his vision for how Oracle delivers the advertising, marketing, sales, and customer service solutions you need to support your customers’ needs. Contact us: https://www.oracle.com/cx/contact-us/ Customer Experience (CX) – https://www.oracle.com/cx/ Oracle Advertising and CX Events – https://www.oracle.com/cx/events/ Advertising – https://www.oracle.com/cx/advertising/ Marketing – https://www.oracle.com/cx/marketing/ Sales – https://www.oracle.com/cx/sales/ Service – https://www.oracle.com/cx/service/ What is CRM? – https://www.oracle.com/cx/what-is-crm/ What is Customer Service? – https://www.oracle.com/cx/service/what-is-customer-service/ What is Marketing Automation? – https://www.oracle.com/cx/marketing/automation/what-is-marketing-automation/ Subscribe to Oracle’s YouTube channel – https://social.ora.cl/6004yGDBE