Features, Use Cases, Examples, Costs [Video]

The increased preferences of customers towards online shopping have made it very challenging for eCommerce store owners to provide ample support to their customers. According to Statista, global eCommerce sales were $6 trillion in 2024 which is further expected to cross $8 Trillion by 2028. In such a scenario, an eCommerce AI chatbot has proven to be the best tool to help store owners provide personalized customer experiences.

The global chatbot market was valued at $7.76 billion in 2024 and is expected to grow at a CAGR of 23.3%. Implementing a smart chatbot for eCommerce not only helps customers get instant resolutions to their queries but also helps business owners save a lot of financial and human resources.

If you are looking to build an AI-integrated eCommerce chatbot, partnering with a trusted AI chatbot development companycan help you streamline the process. In this blog, we will guide you through everything from features to timeline and the …