Amazon is sending refunds for product returns dating as far back as 2018. The company says these relate to historical cases where it had been unable to verify receipt of faulty products sent back by customers …
If you receive a faulty product from Amazon, or even change your mind, you are entitled to send it back for a full refund. The ecommerce giant usually waits until it has received the return before issuing the refund.
When a return is not received, there should be a follow-up process to resolve matters. The company told Bloomberg that there are cases where it appears it didn’t contact customers in a sufficiently clear and timely matter. It is now issuing automatic refunds in these cases.
“Following a recent internal review, we identified a very small subset of returns that were unresolved because we could not verify that the correct item had been sent back to …