Six top AI-powered chatbots for SMEs: Pros, cons, and insights [Video]

In our Tech Tuesday this week, we look at how AI-powered chatbots can transform customer service, sales, and marketing for small and medium-sized enterprises (SMEs). 

They can bring efficiency and growth, but which is best suited for your company? These six are the top contenders, with the positives, the negatives, and expert advice to help you choose.

Intercom is a leading customer messaging platform with AI-powered chatbots built to elevate support and engagement. It blends live chat, automated messaging, and help desk tools to deliver personalized service. Ideal for SMEs with growth ambitions, its analytics can pinpoint customer pain points—though it requires setup time or dedicated staff to shine.

Pros:

Cons:

Tidio merges live chat, email, and chatbot features into an easy-to-use platform, perfect for SMEs seeking affordable, AI-driven customer service and lead generation. A no-fuss starter for e-commerce, its pre-built templates let small teams launch fast—though upgrading is wise as …