Categories
Marketing Platforms and CRM

Salesforce May 2022 Review [Video]

In which, I cover Salesforce news from May 2022.Use Ghost for your personal blog and business:https://ghost.org/themes/?category=free&via=jeffrey85Listen to Trailblazers by Marc BenioffThis is a must read, or listen, for everyone working in the Salesforce economy today. Get it here: https://amzn.to/3FiCPt7Listen with a free month of Audible: https://amzn.to/30Oo2rbI may receive a small referral fee for some of the things I’ve listed here.0:00 Intro0:34 Parker Harris2:23 Low-Code Developer Tools2:30 Salesforce Admin Skills Kit3:19 Trailblazer.me Profile3:44 Salesforce Ranked #1 CRM4:11 New Chief Security Officer4:48 ‘Ohana Floors4:55 Sumer 22 Release5:41 Tableau Cloud5:50 JetBlue

Categories
Landing Pages and Conversion to Sale

8 user onboarding metrics you should be measuring [Video]

How do you measure the success of user onboarding processes? It all starts with tracking the right KPI’s and metrics. Even seasoned product managers using the slickest user onboarding software can’t fully grasp their users’ product adoption habits if they’re tracking the wrong things. That’s why in this video, we’ll walk you through our shortlist of 8 user onboarding metrics and KPIs you should be measuring—so you can make data-driven optimizations (and kiss churn goodbye 👋). Watch our other videos on user onboarding:▶ What is user onboarding? https://youtu.be/PatIqbGEQe4🔖 Video Chapters0:00 – Why user onboarding metrics are critical to customer success0:38 – Why the retention rate formula matters1:17 – How to track user onboarding engagement rate 1:53 – How to improve your free trial conversion rate 2:18 – Completion rate formula, explained 2:57 – Understanding time to value (TTV) using the Jobs to be Done Framework3:40 – What does feature adoption rate mean?4:05 – Tips to improve your activation rate4:50 – Use onboarding support tickets to A/B test solutions that answer users’ questions 🛠 Resources:- Check out our full post on user onboarding metrics over on the Appcues blog: https://www.appcues.com/blog/user-onboarding-metrics-and-kpis- Ready to become User Onboarding certified? Visit our Product Adoption Academy and take our free User Onboarding 101 course: https://www.appcues.com/product-adoption-academy/user-onboarding-101 🕸️ Appcues on the Interwebs:💜 Linkedin: https://www.linkedin.com/company/appcues 💜 Twitter: https://twitter.com/Appcues

Categories
Sales Funnel Software and Tools

3 Profitable Course Ideas For Businesses in 2022 [Video]

$325 billion. That’s how much the e-learning industry will be worth by 2025. And in this video, I’m going to share some course ideas to help increase your profits in 2022!Ready to create your online course? We’re here to help. Request a consultation to get started. ⇒ https://allendigitalgroup.com/launchcall Has this video helped you? Drop a thumbs up in the comments below.If you liked this video, give it a “like”. While you’re at it subscribe, and hit the bell so you can get notified of more videos on how to scale your business revenue with an online course. Need help creating your online course for your company? Request a complimentary consultation here ⇒ https://allendigitalgroup.com/launchcall Share this video: https://youtu.be/WO6BF1VTd3M Follow Me: Website: http://allendigitalgroup.com/ Facebook: https://www.facebook.com/allendigitalgroup LinkedIn: https://www.linkedin.com/company/allendigitalgroup #onlinecourses #elearning #allendigitalgroup #businessowners #consultants #subjectmatterexperts/////////////////////////////////////////////////////////////////////////////////////////////////Hi, I’m Tameka Allen!I am an Online Course Consultant based in Houston, Texas. On this channel, I’ll be sharing how companies and subject matter experts can increase their profits with online courses. The e-learning market is projected to be worth $325 billion by the year 2025. That’s double the $165.36 billion it was worth in 2014.Those stats equal a HUGE opportunity for your business! And I’m on a mission to help you tap into it.I help my clients obtain a piece of this multi-billion dollar industry in three ways:💡 I help companies transform their outdated professional development training into a modern e-learning system that retains top talent.💡 I partner with companies so they reduce churn by helping their customers achieve desired outcomes while using their products and services.💡 I help subject matter experts increase their revenue without doubling their workload.And all of this is accomplished by creating online courses.In my corporate career, I trained thousands of employees from the C-Suite to staff which enabled them to effectively use technology in their positions. However, it was while working in SaaS, managing millions of dollars in revenue, that I learned the importance of training and how it significantly impacts customer churn and revenue growth.Now, I serve my clients with the expertise that allowed me to contribute to the success of companies on the Forbes 50, 500, and Inc. 5000 lists.As the Founder of Allen Digital Group, I lead a creative team to merge the world of business and e-learning to increase your company’s profits. We achieve this by infusing together instructional design, web development, and digital marketing to create profitable online courses.Want to learn more? Request a complimentary consultation. ➡️ https://allendigitalgroup.com/launchcall Want to be notified of new videos? Hit subscribe and the notification 🔔! 💻 MY WEBSITE: Visit My Website: https://allendigitalgroup.com/ 📥 RESOURCES:The Ultimate Online Course Planner: Coming Soon🧰 TOOLS I SWEAR BY:Course Platform: Get your free 30-day Thinkific account here ⇒ https://allendigitalgroup.com/thinkific Email: Start your free ActiveCampaign account on me ⇒ https://allendigitalgroup.com/ac Landing Pages: Start your free Leadpages trial ⇒ https://allendigitalgroup.com/leadpages Shopping Cart: Get ThriveCart with a one-time payment ⇒ https://allendigitalgroup.com/thrivecart BUSINESS INQUIRIES:Shoot me an email at [email protected]

Categories
Digital Marketing for Professionals

Eliminate Friction from Your Go-to-Market Motion ft. Natalie Peled David | RevAmp Podcast [Video]

Natalie Peled David was a GTM leader for PX, a Series A start-up in the MarTech space, and she now advises early-stage companies on their go-to-market approaches. While leading Sales and Customer Success in her last position, she learned how customer success is at the intersection of everything that goes on in an organization and the impact CS has on revenue. Listen to hear Natalie’s insights about customer success strategy, the GTM motion, and how to have a smooth handoff between Sales and Customer Success.Podcast Highlights:1:10 – Effective Customer Success Strategy and GTM Motion5:40 – Finding Your Ideal Customer Segment 9:38 – How to Scale Customer Success13:30 – Becoming a Process-Oriented Salesperson17:22 – The Importance of Deal Momentum19:22 – Solving Revenue Operations Challenges Pays Dividends22:00 – Friction Points in Sales25:01 – What is Salesperson Ramp-Up Time?28:50 – A Smooth Handoff From Sales to Customer SuccessAbout the podcastThe RevAmp podcast derives from two words: Revenue + Amplification. This series has been produced specifically to give a voice to the sales and revenue operations professionals who have invaluable experiences to share. We have seen the scope for this role, as well as the recognition, expectations, and tools have rapidly changed over the last couple of years. The reality is that there are not enough high-quality resources for fellow professionals to use as a benchmark or learning curve. DealHub knows how important it is to be well resourced so we have put together this RevAmp podcast for your benefit.Watch more revenue and sales operations podcasts at https://dealhub.io/resource-center/podcasts/#CustomerSuccess #GTM #RevOps

Categories
Website Builders and Tools

How to Make It Easy for Customers to Find Answers | Amazing Business Radio Podcast [Video]

👉 Download the podcast episode for free! (https://megaphone.link/CSN4724893432)How to Make It Easy for Customers to Find AnswersThe Power of an Easy Search Shep Hyken interviews Joe Jorczak, Head of Industry for Service & Support at Yext, a company that offers an AI-powered Answers Platform that understands natural language that mirrors how customers ask questions with the capability to provide direct answers. They discuss how customers, support teams, and support leaders can utilize the power of search to create a great user experience.Top Takeaways:  • Every question starts with a search. Whenever there was a question, people used to go to the library, ask a friend, or call a store. But now, most of these activities have moved online.• In a research with 1500 respondents, Yext found out that “85% of customers say that being able to find information or resolve an issue themselves versus contacting customer support is either very important or fairly important.”• Most brands don’t make it easy for customers to find answers. This is not on purpose. Many brands are still hamstrung by the old ways of organizing information – they typically have answers hidden four, five, or six clicks deep into a knowledge base or scattered across different departments in the organization. • Customer support teams are under pressure. A lot of them are still measured by metrics like average handle times, the number of resolutions per day, ticket queue, and backlogs. They have the challenge of jumping across multiple knowledge bases to find the information that customers are waiting on. This takes time and is frustrating for support agents.• Support leaders are turning to chatbots and virtual assistants to help meet customer expectations. However, customers may phrase questions in a way that chatbots are not yet designed to answer. This is frustrating for customers.Quotes:  “85% of customers say that being able to find information or resolve an issue themselves versus contacting customer support is either very important or fairly important.””Customers are increasingly preferring to be able to find answers on their own instead of waiting on a chat queue or sitting on the phone.””Don’t overlook the power of search to create a great user experience.”About:  Joe Jorczak is the Head of Industry for Service & Support at Yext where he is responsible for defining and executing the strategic direction for the company’s service and support offerings. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.    This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:  1. What are the challenges that support teams encounter when finding the answers to their customers’ questions?2. Why is customer self-service important?3. Do customers prefer self-service?4. Why is a knowledge base important?5. How do customers prefer to find answers to their questions?

Categories
Sales Funnel Software and Tools

3 Surefire Ways To Reduce Employee Turnover [Video]

$1 Trillion dollars. That’s how much money U.S. businesses are losing due to voluntary turnover. If you are looking for ways to reduce employee turnover, watch this video, where I’ll share 3 ways that will you reduce employee turnover.Do you need help reducing employee turnover? We’re here to help with your online course. Request a course consultation to discover how we can help. ⇒ https://allendigitalgroup.com/launchcall Has this video helped you? Drop a thumbs up in the comments below.If you liked this video, give it a “like”. While you’re at it subscribe, and hit the bell so you can get notified of more videos on how to scale your business revenue with an online course. Share this video: https://youtu.be/t847gnAD92w Follow Me: Website: http://allendigitalgroup.com/ Facebook: https://www.facebook.com/allendigitalgroup LinkedIn: https://www.linkedin.com/company/allendigitalgroup #onlinecourses #elearning #allendigitalgroup #employeeturnover #employeeretention #humanresources///////////////////////////////////////////////////////////////////////////Hi, I’m Tameka Allen!I am an Online Course Consultant based in Houston, Texas. On this channel, I’ll be sharing how companies and subject matter experts can increase their profits with online courses. The e-learning market is projected to be worth $325 billion by the year 2025. That’s double the $165.36 billion it was worth in 2014.Those stats equal a HUGE opportunity for your business! And I’m on a mission to help you tap into it.I help my clients obtain a piece of this multi-billion dollar industry in three ways:💡 I help companies transform their outdated professional development training into a modern e-learning system that retains top talent.💡 I partner with companies so they reduce churn by helping their customers achieve desired outcomes while using their products and services.💡 I help subject matter experts increase their revenue without doubling their workload.And all of this is accomplished by creating online courses.In my corporate career, I trained thousands of employees from the C-Suite to staff which enabled them to effectively use technology in their positions. However, it was while working in SaaS, managing millions of dollars in revenue, that I learned the importance of training and how it significantly impacts customer churn and revenue growth.Now, I serve my clients with the expertise that allowed me to contribute to the success of companies on the Forbes 50, 500, and Inc. 5000 lists.As the Founder of Allen Digital Group, I lead a creative team to merge the world of business and e-learning to increase your company’s profits. We achieve this by infusing together instructional design, web development, and digital marketing to create profitable online courses.Want to learn more? Request a complimentary consultation. ➡️ https://allendigitalgroup.com/launchcall Want to be notified of new videos? Hit subscribe and the notification 🔔! 💻 MY WEBSITE: Visit My Website: https://allendigitalgroup.com/ 📥 RESOURCES:The Ultimate Online Course Planner: Coming Soon🧰 TOOLS I SWEAR BY:Course Platform: Get your free 30-day Thinkific account here ⇒ https://allendigitalgroup.com/thinkific Email: Start your free ActiveCampaign account on me ⇒ https://allendigitalgroup.com/ac Landing Pages: Start your free Leadpages trial ⇒ https://allendigitalgroup.com/leadpages Shopping Cart: Get ThriveCart with a one-time payment ⇒ https://allendigitalgroup.com/thrivecart BUSINESS INQUIRIES:Shoot me an email at [email protected]