Quantum Metric simplifies digital customer listening with Gen AI powered solution [Video]

Powered by Google Cloud’s Gemini Pro, Felix AI leads the company’s latest release, offering quantified real-time session summarization.  

COLORADO SPRINGS, Colo., April 4, 2024 /PRNewswire/ — Quantum Metric, the customer-driven digital analytics platform, is proud to share its latest suite of product offerings designed to enhance digital understanding across the customer lifecycle. Focused on simplifying how digital organizations listen to and act on the needs of their customers, the latest release includes the availability of Felix AI, Quantum Metric’s new Gen AI-powered session summarization, powered by Google Cloud’s Gemini Pro.

“We are very excited about the launch of Felix AI, harnessing the power of Google Gemini to provide clarity to the areas of the digital experience that have the greatest impact,”  said Paul Tepfenhart, Global Director of Retail Industries at Google Cloud. “Quantum Metric has built a Gen AI-powered product that takes their deep customer-centric data set and helps their customers accelerate their AI …