The Text element in chatbots [Video]

This element is used to communicate with users to inform or guide them.

Let’s talk about how to add the Text element and customize it.

By default, when you add the Message element, it already has the Text element. You can delete and edit it or add more elements to it.

To add a new element, in the Message element, click Add, and select the Text element.

Enter your message text. To enhance and structure your text, you can also add emoji.

Your character limit is determined by the messaging platform or communication channel where your bot is hosted. Telegram, Viber, and live chat bots allow you to add up to 2,000 characters. Instagram, Facebook, and WhatsApp chatbots allow you to add up to 512 characters.

Personalize your message

You can also add variables to personalize messages. For example, this allows you to address users by name or clarify their order data.

You can use your existing variable values or the …